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Western Bento Series

Terms & Conditions Policy

Is there a minimum order and what is the delivery charges?

• Minimum order of 5 sets per menu except for vegetarian bento no minimum requirement. *Please take note there is no fixed menu for the vegetarian menu.


•Delivery charges of $18 applicable per location. Free delivery for orders above $180.  *Please take note for orders less than $180, delivery charges will be $18 instead.


• Extra delivery charges apply and vary for postal code 61, 62, 63, 70 and 71. ERP Charges applicable for delivery location in CBD


When is the latest I can place an order and do you do menu customization? 

• Orders should be placed and confirmed at least 2 days before the date of the event  *Please take note that preferred date and time slots are subjected to availability

• Menu customization is available. Kindly call +6562432243 or email us for assistance.


Do you accept last minute orders? 

• For orders less than 2 days, You may call our sales hotline to check the availability. We will try to fill your orders if schedule allows.


Can I change the details of my order after confirmation? 

• Changes to orders less than 48hours before the event date, will not be entertained 

• We do not accept verbal communication for order changes and confirmation/cancellation of an order 

• Any changes, confirmation, cancellation must be done in writing, agreed by both parties 


Are there cancellation charges? 

• Changes to orders less than 48hours before the event date, will not be entertained 

• 100% charge on total value for orders cancelled/postponed 1day prior and/on the date of the event 

• Cancellations/postponement must be made in writing, agreed by both parties 


How do I know if my order is confirmed and processed? 

• Upon receiving your online order or email order, one of our sales managers will reply to your email with a price breakdown and payment details for your checking 

• You will need to reply to this email to confirm that all order details are correct for us to proceed 


What are the available terms and mode of payment? 

• Payment mode available: Credit Card, PayLah! or Bank Transfer


Do you charge GST (Goods & Services Tax)? 

• Yes, HungryBento is GST Registered. 

• All prices stated are before GST and are subject to prevailing GST

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